TERMS & CONDITIONS OF WEBSITE USE

+ INTRODUCTION

1. These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Pattingham Vineyard, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
2. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Pattingham Vineyard and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pattingham Vineyard and accessing the Website in connection with the provision of such services.
3. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

+ INTELLECTUAL PROPERTY AND ACCEPTABLE USE

1. All Content included on the Website, unless uploaded by Users, is the property of Pattingham Vineyard, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
2. You may, for your own personal, non-commercial use only, do the following:
1. retrieve, display and view the Content on a computer screen
2. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Pattingham Vineyard.

+ PROHIBITED USE

1. You may not use the Website for any of the following purposes:
1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

+ LINKS TO OTHER WEBSITES

1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Pattingham Vineyard or that of our affiliates.
2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

+ PRIVACY POLICY AND COOKIES POLICY

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. Please ask to view the Privacy Policy and Cookies Policy.

+ AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

1. Any online facilities, tools, services or information that Pattingham Vineyard makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Pattingham Vineyard is under no obligation to update information on the Website.
2. Whilst Pattingham Vineyard uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
3. Pattingham Vineyard accepts no liability for any disruption or non-availability of the Website.
4. Pattingham Vineyard reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

+ LIMITATION OF LIABILITY

1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
3. To the maximum extent permitted by law,  Pattingham Vineyard accepts no liability for any of the following:
1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
2. loss or corruption of any data, database or software;
3. any special, indirect or consequential loss or damage.

+ GENERAL

1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
7. These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

+ PATTINGHAM VINEYARD DETAILS

Pattingham Vineyard is a partnership, the address being, Pattingham Vineyard ,Great Moor Road, Pattingham, South Staffordshire, WV67AT The registered VAT number is 310237653.
You can contact us by email on info@pattinghamvineyard.co.uk  or telephone (+44) 1902 239099.

TERMS & CONDITIONS OF CONSUMER USE

+ ONLINE ORDERS

1. You will receive an order confirmation email once payment has been received.
2. All prices, including delivery, include VAT (where applicable) and will be included in your order total.
3. Delivery options are available at checkout and estimated delivery time and dates are dependant on the delivery address.
4. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
5. Additional information:
6. Alternative Dispute Resolution for Consumer Disputes Regulations 2015: European Online Dispute Resolution. You can contact our customer services on info@pattinghamvineyard.co.uk 

+ YOUR RIGHTS TO RETURNS & REFUNDS, ONLINE, OVER THE TELEPHONE OR IN-STORE

1. Products may be returned if unopened and in their original packaging within 14 days of receiving your order.
2. Opened or unsealed goods are not suitable for return, due to health protection and hygiene reasons.
3. Products purchased online via our webshop can be returned to Pattingham Vineyard, Great Moor Road, Pattingham, South Staffordshire, WV6 7AT.
4. Products purchased at our Pattingham Vineyard Cellar Door can be returned in-person to Pattingham Vineyard, Great Moor Road, pattingham, South Staffordshire, WV7 7AT
5. You (the consumer) agree to cover the costs of the return.
6. Pattingham Vineyard. will pay the costs of return:
1. If the products are faulty or mis-described
2. If we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.
3. Please include a copy of your order confirmation or the following details inside your returns parcel: Order number, name, contact info & reason for return.
7. Refunds will be issued within 14 days of receiving the goods back to us. Once the items have been checked for resale, we will reimburse the consumer the cost of the goods, including standard delivery costs if applicable.

+ DEDUCTIONS FROM REFUNDS. IF YOU ARE EXERCISING YOUR RIGHT TO CHANGE YOUR MIND:

1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2 – 5 working days at one cost but you choose to have the product delivered next working day or Saturday delivery at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

+ YOUR RIGHT TO MAKE CHANGES OR CANCEL ORDERS

1. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund.
3. If your order has already been dispatched, we will require you to return the goods, unopened and in their original packing to Pattingham Vienyard, Great Moor Road, Pattingham, South Staffordshire, WV6 7AT
1. You must include your order confirmation letter or order details inside your return. Please include your order number, name, contact details and reason for return inside the parcel.
4. Return shipping charges will be covered by the consumer. See section ‘your rights to returns & refunds’.

+ HOW WE MAY USE YOUR PERSONAL INFORMATION

1. We will use the personal information you provide us to:
1. Supply the products to you
2. Process your payment for the products
3. If you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
4. We will only give your personal information to other third parties where the law either requires or allows us to do so, or where you have specifically indicated that you allow it.